Privacy Policy

Introduction

PROTRAINING SOLUTIONS LLC ("we," "our," or "us") operates pm-simulator.com (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PMI exam preparation platform.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Platform.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our services
• Contact us for support
• Participate in quizzes and practice exams

Types of personal information collected:

• Name and email address
• Account credentials (encrypted)
• Payment information (processed securely through third-party providers)
• Exam progress and performance data
• Communications with support team

Automatically Collected Information

When you access the Platform, we automatically collect certain information about your device and usage:

• IP address and browser type
• Device information and operating system
• Access times and referring URLs
• Pages viewed and navigation patterns
• Quiz performance and study session data

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to maintain your session, analyze platform usage, and personalize your learning experience. See our Cookie Policy for details.

How We Use Your Information

• Provide Services: Create and manage your account, deliver content, track progress
• Improve Platform: Analyze usage patterns, develop new features
• Communication: Send service announcements, respond to support requests
• Legal Compliance: Comply with laws, enforce Terms of Service, protect against fraud

How We Share Your Information

We DO NOT sell your personal information.

We may share information in these limited circumstances:

• Service Providers: Authentication (Clerk), payments (Stripe), hosting (Vercel, Neon)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with merger or acquisition (users will be notified)

Data Security

We implement industry-standard security measures:

• Encryption in transit (HTTPS/TLS)
• Encrypted data storage
• Secure authentication (Clerk)
• Regular security audits
• Access controls and monitoring

However, no method of transmission over the internet is 100% secure.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information:

• Access & Portability: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at contact@pm-simulator.com.

Contact Us

For questions about this Privacy Policy:

• Email: contact@pm-simulator.com
• Company: PROTRAINING SOLUTIONS LLC
• Website: pm-simulator.com